Forum Discussion

Newcustomerhope's avatar
Newcustomerhope
Joining in
10 months ago

Newly installed equipment

Had equipment Installed this morning. Engineer said there's an issue with the outside line and will get a second team to come and fix it. 

Second team arrived some hours later and supposedly fixed the issue and left. I'm still left with no internet, the hub is flashing red. Rang virgin and they've stated it can take upto 24 hours to activate. Does this ring true? Every other ISP has activated as soon as the equipment is set up. 

 

Thoughts? 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    Hello Newcustomerhope.

    Thanks for popping back on here.

    Sorry to hear about the delay in activating your service when you were installed.

    Can we just ask if everything is okay now?

    If not please let us know and we can have a look from here.

    Gareth_L