New Router WiFi Pod not working
Hi can a moderator contact me please.
Received a new replacement router today but it's not paired to my WiFi Pod.
Thanks
Forum Discussion
JohnFourty The Community Moderators do not generally answer posts as their role is to moderate the forums.
The VM Forum Team staff should respond in due course. As I understand it when a replacement router is commissioned it can take a few days for all the back office systems to update. This may explain the issue with your pods.
Well obviously I meant a member of the Virgin team. Thanks for your helpful reply.
Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand (on a photo?) , the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number
Not my job. I pay Virgin to supply a service. If they cannot get it right, I'm not going to fix their mistakes for them. Hopefully someone who is paid to do this will get in touch.
Hi JohnFourty,
Thanks for posting and welcome back to our Community Forums 🙂
Sorry to hear your WIFI Pod hasn't been paired to your new Hub yet!We can pair up your WIFI Pods on our side, I'll send you a PM now so we can get started.
Speak soon!
Meg
