Forum Discussion
jbrennand
8 months agoVery Insightful Person
Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand (on a photo?) , the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number
JohnFourty
8 months agoOn our wavelength
Not my job. I pay Virgin to supply a service. If they cannot get it right, I'm not going to fix their mistakes for them. Hopefully someone who is paid to do this will get in touch.
- Megan_L8 months agoForum Team
Hi JohnFourty,
Thanks for posting and welcome back to our Community Forums 🙂
Sorry to hear your WIFI Pod hasn't been paired to your new Hub yet!We can pair up your WIFI Pods on our side, I'll send you a PM now so we can get started.
Speak soon!
Meg
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