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RoyKato's avatar
RoyKato
On our wavelength
12 months ago

New Router installed: WiFi Pod not working

Good day all,

I've got a new Virgin Hub 3 installed at home (as previous one was faulty) but the WiFi Pod does not seem to reconnect automatically.
I've seen that some kind souls in the community can sort this one out ðŸ˜Š Is there any chance I can get some help around this?

Thank you!

-Rob

3 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Call the activation number 0800 953 9500, request the VM Pods are re-paired to the replacement Hub.

    For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

  • RoyKato's avatar
    RoyKato
    On our wavelength
    12 months ago

    Thanks Client62 - will proceed to do that (I was hoping to not queue on the phone but.... ðŸ˜‹)!

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      12 months ago

      Hi RoyKato,

      Thank you for your post. We're sorry for any issue you've had with the WiFi pod. 

      I have taken a look on our side and it looks as though this has been resolved. 

      Please do let us know if you need any further assistance. 

      ^Martin