New Hub received but do I need it?
Hey Folks,
There was a recent outage of VM and as part of the troubleshooting process VM decided to send me a new hub to replace my existing hub - it really isn't needed as the old hub is working fine and it's VM that was the problem, not the hub. Shall I plug in the new hub or can I send it back. Everything is working just fine :-)
MTIA!
Hi djurornic,
We'd recommend connecting the new hub please if you haven't done so already? Please let us know if the service improves. Please allow up to one week for this. As the community have advised here, the new hub may help 😊
With regards to the pod, we can send you a new one yes.
I'll send you a private message now.
Please look out for the envelope in the top right of the page and pop back to me when you can.