Got the pretty red light on a recently replaced Hub 3. Speed is down by 60%. Contacted VM got a text back with a link. Followed the link without success. Called VM and spoke to call handler. They carried out some tests, did a factory reset etc but still the same. Have a tech coming over in the morning between 8-noon.
I will try to remember to post outcome. Area 31 although it often feels like Area 51 😆😆😆😆
Forum TeamHi Reeksy_VM_Com,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that you're having an issue with the red light on your hub. As you've already got an engineer visit booked, we'll leave this for now. They will investigate and check the hub during the visit and replace if needed.
Keep us posted on how the visit goes and let us know how you connection is afterwards.
Many thanks,
