Network flaky after being fixed

Question

A broken splitter led to me being offline for 6 days, that's been fixed but my network seems to be a little sporadic, I get drop outs on Google Meets and Zoom and music streaming through Roon is patchy. Could someone take a look at my Hub 4 stats and let me know if they're "normal"? Thank you in advance!

3.0 downstream

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
8	194750000	11.300003	43.376591	QAM256	8
5	170750000	11.199997	40.946209	QAM256	5
6	178750000	11.000000	43.376591	QAM256	6
7	186750000	11.199997	43.376591	QAM256	7
9	202750000	11.400002	40.946209	QAM256	9
10	210750000	11.300003	40.946209	QAM256	10
11	218750000	10.800003	40.946209	QAM256	11
12	226750000	10.400002	40.946209	QAM256	12
13	234750000	10.000000	40.946209	QAM256	13
14	242750000	9.800003	40.946209	QAM256	14
15	250750000	9.599998	40.366287	QAM256	15
16	258750000	10.099998	40.946209	QAM256	16
17	266750000	10.300003	40.946209	QAM256	17
18	274750000	10.400002	40.946209	QAM256	18
19	282750000	10.800003	40.366287	QAM256	19
20	290750000	11.099998	40.946209	QAM256	20
21	298750000	11.699997	40.946209	QAM256	21
22	306750000	11.900002	40.946209	QAM256	22
23	314750000	11.699997	40.946209	QAM256	23
24	322750000	11.199997	40.946209	QAM256	24
25	330750000	10.900002	40.946209	QAM256	25
26	338750000	10.900002	40.946209	QAM256	26
27	346750000	11.099998	40.946209	QAM256	27
28	354750000	11.000000	43.376591	QAM256	28
29	362750000	11.099998	44.625977	QAM256	29
30	370750000	11.000000	40.946209	QAM256	30
31	378750000	10.800003	40.946209	QAM256	31
1	138750000	12.699997	40.946209	QAM256	1
2	146750000	11.900002	40.946209	QAM256	2
3	154750000	11.699997	40.946209	QAM256	3
4	162750000	11.400002	43.376591	QAM256	4

Channel	Lock Status	RxMER (dB)
8	Locked	43.376591
5	Locked	40.946209
6	Locked	43.376591
7	Locked	43.376591
9	Locked	40.946209
10	Locked	40.946209
11	Locked	40.946209
12	Locked	40.946209
13	Locked	40.946209
14	Locked	40.946209
15	Locked	40.366287
16	Locked	40.946209
17	Locked	40.946209
18	Locked	40.946209
19	Locked	40.366287
20	Locked	40.946209
21	Locked	40.946209
22	Locked	40.946209
23	Locked	40.946209
24	Locked	40.946209
25	Locked	40.946209
26	Locked	40.946209
27	Locked	40.946209
28	Locked	43.376591
29	Locked	44.625977
30	Locked	40.946209
31	Locked	40.946209
1	Locked	40.946209
2	Locked	40.946209
3	Locked	40.946209
4	Locked	43.376591

3.1 Downstream

Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
159	130	4K	2511	QAM4096	417

Channel ID	Lock Status	RxMER Data (dB)	PLC Power (dBmV)	Correcteds (Active Profile)	Uncorrectables (Active Profile)
159	Locked	44	9.0	332826897	0

gregorcaldock · Answer

This was 24 hours after getting back online with no reboot, thanks for the feedback - very much appreciated! I’m gonna reboot everything and see how I get on. Cheers!

Steven_L · Answer

Hello gregorcaldock,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connections at the moment.&nbsp;
I've looked into your account and can see that there is an issue with your downstream power levels being too high for a stable connection. We would need to arrange an engineer visit to have them resolve the issues. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
 Kind Regards,
 Steven_L

jpeg1 · Answer

Your downstream levels are marginally high and need to be corrected but I'll be surprised if that's the cause of your problems.

Are these devices connected by WiFi, or do ethernet connections suffer the same?

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