Hi
Please see photos. What di you think is going on here? They didn't ask my mum if they could do this and left the boxes exactly like this with the covers off. The house next door is being converted into an 8 bed HMO...
So remove the solved mark
I'm trying - I'm new and this forum is unfamiliar to me - I can't find that bit to untivk it. I thought it said Mark has a helpful answer' but I got that wrong..
Hi Liz0791
If you want to remove the 'Helpful Answer' then it's easily rectified by yourself.
Click on the dropdown menu icon in the top right hand corner of the post you marked, and in the dropdown screen click on Not a helpful answer: See the screenshot below.
(To me instead of the icon you clicked on saying, 'Mark as Helpful Answer' it should be replaced with, 'Marked as Solved')
You can always give a kudo instead. When you give kudos to a message, you are giving a thumbs-up for good content ( similar to a Facebook 'like') or for being helpful.
Looks like an installer has split the drop line, which is fine if there is sufficient signal & the connection is fairly close to the street cabinet. Piggybacking of adjacent connections like this should only be a temporary measure while any issues with the direct drop to the neighbours connection are resolved. However, this should not be done without permission from the occupier of the live connection.
One of the staff team should respond here is a couple of days & look into this for you.
Hi Thanks for this. No one asked my mum for permission - and if you look at the photo all the wires are flayed open and the box was left open - I don't think it was a virgin media employee who did that - I think it was one of the builders doing up the HMO next door...
Even if someone other than a VM technician ’taps’ into a broadband cable there is no way that they can get a usable connection and use the VM system. Call customer services and report it as a fault.
Installers are third party contractors, & there are plenty of horror stories about their antics on this forum. The technician VM are sending will be directly employed by them.
