Forum Discussion

Liz0791's avatar
Liz0791
Tuning in
3 months ago

Neighbour has used splitter to use mums broadband

Hi

Please see photos. What di you think is going on here? They didn't ask my mum if they could do this and left the boxes exactly like this with the covers off. The house next door is being converted into an 8 bed HMO...

 

    • Liz0791's avatar
      Liz0791
      Tuning in

      I'm trying - I'm new and this forum is unfamiliar to me - I can't find that bit to untivk it. I thought it said Mark has a helpful answer' but I got that wrong..

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi Liz0791 

        If you want to remove the 'Helpful Answer' then it's easily rectified by yourself.

        Click on the dropdown menu icon in the top right hand corner of the post you marked, and in the dropdown screen click on Not a helpful answer: See the screenshot  below.

        (To me instead of the icon you clicked on saying, 'Mark as Helpful Answer' it should be replaced with, 'Marked as Solved')

        You can always give a kudo instead. When you give kudos to a message, you are giving a thumbs-up for good content ( similar to a Facebook 'like') or for being helpful.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Looks like an installer has split the drop line, which is fine if there is sufficient signal & the connection is fairly close to the street cabinet. Piggybacking of adjacent connections like this should only be a temporary measure while any issues with the direct drop to the neighbours connection are resolved. However, this should not be done without permission from the occupier of the live connection.

    One of the staff team should respond here is a couple of days & look into this for you.

    • Liz0791's avatar
      Liz0791
      Tuning in

      Hi Thanks for this. No one asked my mum for permission - and if you look at the photo all the wires are flayed open and the box was left open - I don't think it was a virgin media employee who did that - I think it was one of the builders doing up the HMO next door...

      • Tudor's avatar
        Tudor
        Very Insightful Person

        Even if someone other than a VM technician ’taps’ into a broadband cable there is no way that they can get a usable connection and use the VM system. Call customer services and report it as a fault. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Installers are third party contractors, & there are plenty of horror stories about their antics on this forum. The technician VM are sending will be directly employed by them.