All of a sudden my internet and WiFi went off and now have a constant blue flashing ring on my Hub 4, tried all the usual reset methods but no good even though Virgin says my broadband into my house is good.....anyone help
Check for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
If nothing shows on there, try calling it in as a fault - free on 150 (VM line) or 0345 454 1111 others (national rate). See what they say when they test your connection.
Although the guide to fault lights states this....
_____________
When you push the WPS button on the back of the Hub the light will flash blue slowly for 2 minutes. Then once a WPS connection is successful the light will turn solid blue for 20 seconds. If it flashes blue rapidly it means the WPS connection was unsuccessful, and you should try again.
Thanks for your post on our Community Forums Viking2970, and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing on the connection with the Hub 4.
Can you please drop us an update on the status of the connection, with the advise offered by jbrennand also taken into account?
Thanks,
David_Bn
