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mbdrake's avatar
mbdrake
Tuning in
2 years ago
Solved

Area power outage knocks out connection - Hub 5 stuck in blue light flashing constantly

After yesterday's storms in the Chobham (and slightly beyond) area (GU21 2xx), my 1Gig broadband has died, leaving me with a three month old Hub 5 booting into white light, which flashes, then is stuck on a blue light flashing and nothing ever progresses beyond that.  

I generally tend to use the Hub 5 in modem mode, but even so, I can't access the UI via http://192.168.100.1 to see what's happening.  The status of the broadband in the area has been fine according to the service status updates, though the service status phone suggested there were telephony (and broadband) issues which have now been fixed.  But the system - at least remotely as I'm currently at work - doesn't seem to have come back up for me.

I'm reluctant to get an engineer round to my property, as I don't believe that's the problem (and it requires a lot of forward planning due to the nature of my job), but it would be nice to get them out to the street cabinet to check the connectivity there is okay first.  I'm not sure there's anything wrong with the Hub 5 itself, unlike the Hub 4 which died during a previous outage and my suspicions it only needed a replacement when I cancelled my contract (as it was the end of the 18 month period) and ordered new - which gave me a self-installing Hub 5 which magically worked (so no need for an engineer's visit).

Has anybody else experienced these issues?

  • Keep checking the known faults line 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.  See if any of your neighbours on the same street cab are having the problem.

    When you get back just switch it off for 10 minutes and then see if it boots back up ok.  If not try the 60 second pinhole reset

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Keep checking the known faults line 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.  See if any of your neighbours on the same street cab are having the problem.

    When you get back just switch it off for 10 minutes and then see if it boots back up ok.  If not try the 60 second pinhole reset

    • mbdrake's avatar
      mbdrake
      Tuning in

      Thanks, John!

      The phone number didn't report any issues - but I did perform a hard reset of the Hub 5 this evening which got things moving along again.  After setting everything up and putting the Hub back into modem mode, everything is working once again.  No idea what the power outage could have done, but at least it didn't fry the internals!

      Many thanks for your help.