Forum Discussion

Sayem118's avatar
Sayem118
Joining in
11 months ago

My broadband has been cutting out for a month now

Honestly it’s driving me insane this broadband keeps cutting out random it’s both the wires and wireless connection. I’ve had nearly 10 engineer visits and none have managed to fix it sometimes it’ll flash green, sometimes white then green other times it’ll stay a solid white but still just cut out. I’m at loss for words as to how virgin media allow such an issue to be. I’ve had the router replaced, the inside cable replaced, the socket replaced, the cabling outside replaced, the cabinet checked and yet still nothing. Even this final engineer that came said that if this can’t fix it then there’s genuinely nothing that could be done they’re at a loss for words and guess what it still hasn’t been fixed. So now virgin media are selling me a broken service which essentially cannot be fixed. 

6 Replies

    • Sayem118's avatar
      Sayem118
      Joining in
      10 months ago

      Yep it’s still not been resolved the router will still cut out randomly throughout the day even via a wired connection 

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        10 months ago

        Hello Sayem118

         

        We're sorry to hear of the connection issues experienced with your broadband over both wired and wireless connections, we appreciate you raising this via the forums and welcome to the community.

         

        From checking the account we can see there is currently and area SNR (Signal Noise Ratio) issue in your area, it is reported under reference F011466738 with an estimated fix date and time of the 9 September at 9am.

         

        The cause of SNR issues can be difficult to identify due to the many different factors that can cause it, it can lead to intermittent connections. It may not be related to your connection but one in the local network which may explain why none of the steps taken to date with your connection have resolved the issue.

         

        Keep an eye on the Service Status page for update to the issue and fix time.