Modem Hub overheating
My modem is still working however red light showing as l think it is over heating. Would like to order a new one. Tried calling however when test run connection is okay so l can't progress. Can you help?
Forum Discussion
4 Replies
Please confirm it’s a Hub3. Do a pin hole reset and if the red LED still shows then the hub will need replacing.
Yes it is a hub 3. Reset doesn't change the red light
- Carley_S
Forum Team
This is usually just an LED error, but it's always best to err on the side of caution. If you've performed a pinhole reset and the red light remains, then we would need to book an engineer to investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
- Steven_L
Hello MarkCooke,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your hub at the moment. As Tudor has asked, would you be able to confirm the model of your hub? Is it a hub 3?
Kind Regards,
Steven_L
