Miserable Packet Loss

So in recent news, this is still not resolved!

The last visit from the technician, lead to a visit from yet another technician? 

Anyway, I really should have asked to take a picture of the app on his phone which showed the "dropouts" over time.

The biggest slap on the face was when I saw that the day-to-day connection dropouts at my property looked like a red barcode. Constant. So it is something they are clearly aware is an issue, but unable to sort out?

Anyway. The last thing proposed was to like, unplug all the wired devices at the house and keep everything connected only to WiFi for like a week? Just to ensure none of my devices would interfere?

While this "test" might sound reasonable in isolation, given the context that I was reporting these issues when I had just a single computer connected to the given router (wired, or wifi, same issues), with BQM reading the same issues, AND their own external monitoring picking up the same problems?

I feel like I'm just being ridiculed at this point. Months of complaining, endless visits, no resolution, stuck on an agonizingly long contract waiting out this miserable experience to finally come to an end.

Should have stayed with Home Telecom.

Just had another visit from a technician. 

Again, nothing found, all "seems good".

Apparently he will refer my issues to the network, although I'm not sure what good that's gonna do.

I'm still at a loss with this. It's the same problem weeks later.

To any VM staff reading this, if there's gonna be another engineer visit there should at least be some sort of action plan?

Like, what's the point if they end up saying "Sorry, there's nothing more we can do!"? And what else are you going to do to resolve this other than just throw another engineer appointment my way and hope that "this time it's getting fixed!"?

It's been a little over three weeks since I started this post, and honestly I wish there was a way I could leave Virgin Media without paying the extortionate exit fees.

Not to mention on top of all this I've had a full loss of service for the past day and a half, just came back a few hours ago and I was excited to test it to see if the problem had gone away.

Pinging the gateway on 84.4.208.1 still has packet loss. Same deal happens with 1.1.1.1 and same dropouts occur when using Microsoft Teams.

I've even gone as far as to figure out how to use the ping tool from the router to find the same results:

This problem is still unresolved.

I've had an engineer visit today, and they had swapped out the box three (3) times to no avail.

Well thats odd that you get timeout to the gateway but not to VM DNS normally it be the other way round unless VM have setup a ping limit on this gateway which would seem odd.

So given you can ping VM DNS fine the fibre line should be fine its just a routing issue

Another thing you can try is ping 194.168.8.100 which VM moved  some time ago by more hop to get to it.

As BQM is impacted you can run  tracert 80.249.99.164

Bumping this issue as it is still on-going. 

It is still rock solid when I'm tunneling through a VPN as it was yesterday, but gaming or voice chats are still out of the question without it. 

I'm at a loss at what I can do to fix it or who I can talk to. I don't think that the support chat is even worth my time at this point. 

It's also worth nothing that I have just now figured out that if I use a VPN, the packet loss is fine.

So this may be an issue with some part of the external infrastructure, and not something in my home.

Was the hub moved and fibre line unplugged?