Miserable latency, Sperodic packet loss, Post RS Errors, Pre RS Errors - HUB5 1gb service

So i've been experiancing poor latency maximum latency on BQM is generally 60+ consistantly, overall very strange gaming performance.  

for some reason BQM hasn't logged anything since 21st? fully dropped for week+ but i've had internet, so unsure whats happened there 

anyway I've tried several chats over live chat, who have said nothing is wrong and to try the usual reboot/rest - Yes all done prior to going onto chat

these are my hub5 network stats after around 1day uptime (rebooted over weekend)

3.0 Downstream channels

Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
1    203000000    4.3    41    QAM 256    9
2    139000000    4.2    42    QAM 256    1
3    147000000    4.2    42    QAM 256    2
4    155000000    4    41    QAM 256    3
5    163000000    4.1    41    QAM 256    4
6    171000000    3.9    41    QAM 256    5
7    179000000    3.9    41    QAM 256    6
8    187000000    4.1    41    QAM 256    7
9    195000000    4.2    41    QAM 256    8
10    211000000    4.6    42    QAM 256    10
11    219000000    4.4    42    QAM 256    11
12    227000000    4.5    42    QAM 256    12
13    235000000    4.4    42    QAM 256    13
14    243000000    4.4    42    QAM 256    14
15    251000000    4.3    42    QAM 256    15
16    259000000    4    42    QAM 256    16
17    267000000    4    42    QAM 256    17
18    275000000    3.9    42    QAM 256    18
19    283000000    3.9    42    QAM 256    19
20    291000000    3.6    42    QAM 256    20
21    299000000    3.4    42    QAM 256    21
22    307000000    3.4    42    QAM 256    22
23    315000000    3.2    42    QAM 256    23
24    323000000    3.2    42    QAM 256    24
25    331000000    2.8    42    QAM 256    25
26    339000000    3.2    41    QAM 256    26
27    347000000    3.4    42    QAM 256    27
28    355000000    3.4    42    QAM 256    28
29    363000000    3.7    42    QAM 256    29
30    371000000    3.6    42    QAM 256    30
31    379000000    3.8    42    QAM 256    31
32    387000000    3.9    42    QAM 256    32

3.0 Downstream channels

Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
1    Locked    41    182    30
2    Locked    42    1293    227
3    Locked    42    196    9
4    Locked    41    111    0
5    Locked    41    449    53
6    Locked    41    214    0
7    Locked    41    113    0
8    Locked    41    137    28
9    Locked    41    210    27
10    Locked    42    103    28
11    Locked    42    155    2
12    Locked    42    31    0
13    Locked    42    17    0
14    Locked    42    2    0
15    Locked    42    5    0
16    Locked    42    6    0
17    Locked    42    19    0
18    Locked    42    7    0
19    Locked    42    0    0
20    Locked    42    0    0
21    Locked    42    1    0
22    Locked    42    0    0
23    Locked    42    0    0
24    Locked    42    1    0
25    Locked    42    0    0
26    Locked    41    0    0
27    Locked    42    1    0
28    Locked    42    0    0
29    Locked    42    0    0
30    Locked    42    0    0
31    Locked    42    0    0
32    Locked    42    0    0

3.1 Downstream channels

Channel    Channel Width (MHz)    FFT Type    Number of Active Subcarriers    Modulation (Active Profile)    First Active Subcarrier (Hz)
159    94    4K    1840    QAM 4096    1108

3.1 Downstream channels

Channel ID    Locked Status    RxMER Data (dB)    PLC Power (dBmV)    Corrected errors (Active Profile)    Uncorrectable errors (Active Profile)
159    Locked    43    4.9    1778161557    3309

3.0 Upstream channels

Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
0    60300000    37    5120    QAM 64    9
1    53700000    37.5    5120    QAM 64    10
2    46200000    37    5120    QAM 64    11
3    39400000    37    5120    QAM 64    12
4    32600000    37    5120    QAM 64    13
5    23600000    37.5    5120    QAM 64    14

3.0 Upstream channels

Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
0    ATDMA    0    0    0    0
1    ATDMA    0    0    0    0
2    ATDMA    0    0    0    0
3    ATDMA    0    0    0    0
4    ATDMA    0    0    0    0
5    ATDMA    0    0    0    0

I've seen my HUB 5 have pre errors, but never seen so many Post errors.. these numbers are pretty low vs what i saw before a reboot some were in thousands. 

my PC is fully wired to the hub.

if any expert on these stats take a look and give some guidance it would be appreicated, as I'm honestly at my wits end with VM broadband, yes it has speed but my word gaming performance feels absolutely awful until my area has true FTTP i'm stuck with HFC or completely kill my overall speeds with another ISP.