Forum Discussion

SGDG's avatar
SGDG
Joining in
6 days ago

Lotto app has been working ok until Saturday.

Good morning, I have the same issue. 
I joined VM in January; Lotto app has been working ok until Saturday. 
I have checked my settings and nothing has changed. 
is there any other suggestions please

2 Replies

  • Hi SGDG 

    Welcome to the Community Forums. 

    Sorry to hear you also cannot get onto the National Lottery app. 

    If you have IOS, they have recently done a few security updates. Ensure your Apple Relay is disabled on your Apple device itself. 

    If you're still having issues, are you able to log into the National Lottery website through a browser, rather than the app? 

    • SGDG's avatar
      SGDG
      Joining in

      Hi Carly. 
      I’ve tried turning the Private Relay off - this did not work. 
      I’ve also tried to access the website via a browser - this didn’t work either