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SGDG's avatar
SGDG
Joining in
31 days ago

Lotto app has been working ok until Saturday.

Good morning, I have the same issue. 
I joined VM in January; Lotto app has been working ok until Saturday. 
I have checked my settings and nothing has changed. 
is there any other suggestions please

3 Replies

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    29 days ago

    Hi SGDG 

    Welcome to the Community Forums. 

    Sorry to hear you also cannot get onto the National Lottery app. 

    If you have IOS, they have recently done a few security updates. Ensure your Apple Relay is disabled on your Apple device itself. 

    If you're still having issues, are you able to log into the National Lottery website through a browser, rather than the app? 

    • SGDG's avatar
      SGDG
      Joining in
      29 days ago

      Hi Carly. 
      I’ve tried turning the Private Relay off - this did not work. 
      I’ve also tried to access the website via a browser - this didn’t work either

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        26 days ago

        Hi SGDG 👋 Thanks for getting back to us. 

        Can you try an alternative device on your network and let us know if this has the same issue?

        (We need to isolate if the problem is specific to one device, or your network itself.)
        Thank you for your continued patience whilst we get to the bottom of things! 🌞