Lotto app has been working ok until Saturday.
Good morning, I have the same issue.
I joined VM in January; Lotto app has been working ok until Saturday.
I have checked my settings and nothing has changed.
is there any other suggestions please
Forum Discussion
3 Replies
- Carley_S
Forum Team
Hi SGDG
Welcome to the Community Forums.
Sorry to hear you also cannot get onto the National Lottery app.
If you have IOS, they have recently done a few security updates. Ensure your Apple Relay is disabled on your Apple device itself.
If you're still having issues, are you able to log into the National Lottery website through a browser, rather than the app?
Hi Carly.
I’ve tried turning the Private Relay off - this did not work.
I’ve also tried to access the website via a browser - this didn’t work either- Molly_T
Hi SGDG 👋 Thanks for getting back to us.
Can you try an alternative device on your network and let us know if this has the same issue?
(We need to isolate if the problem is specific to one device, or your network itself.)
Thank you for your continued patience whilst we get to the bottom of things! 🌞
