Forum Discussion

Fatmanp's avatar
Fatmanp
On our wavelength
4 months ago

Loss of Internet SE6 AreA

White lights in my Hub 5x (Solid)

rebooted and the same

changed DNS no joy

router diagnostic says there is a problem 

anyone else?

10 Replies

  • Yep same issue here as well.

    Virgin told me that there's a fault with the 5x router and it's awaiting a firmware update, but this is totally unacceptable 

  • Fatmanp's avatar
    Fatmanp
    On our wavelength

    Are we all on 5x because there are quite a few people on twitter saying they have no internet but don’t mention the router?

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi Fatmanp, thank you for your posts.

      We're sorry to hear about the problem you were having 😔

      How have things been since your latest post? Is your service now back up and running?

       

      Please pop back to us at your earliest convenience.

      Regards,

      Daniel

  • I'm in West Sussex and no internet. The live TV still works 

  • Same here in se6, no WiFi solid white light, next available for engineer is in 5 days, useless honestly no WiFi for the next 5 days i guess 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    It looks like a possible network outage

    https://downdetector.co.uk/status/virgin-media/

  • CrystalGipsy's avatar
    CrystalGipsy
    On our wavelength

    Becoming all too common in BR3 areas. I keep losing mine daily and or router falls over. Very tiresome.