Forum Discussion

Fatmanp's avatar
Fatmanp
On our wavelength
22 days ago

Loss of Internet SE6 AreA

White lights in my Hub 5x (Solid)

rebooted and the same

changed DNS no joy

router diagnostic says there is a problem 

anyone else?

  • Yep same issue here as well.

    Virgin told me that there's a fault with the 5x router and it's awaiting a firmware update, but this is totally unacceptable 

  • Fatmanp's avatar
    Fatmanp
    On our wavelength

    Are we all on 5x because there are quite a few people on twitter saying they have no internet but don’t mention the router?

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Fatmanp, thank you for your posts.

      We're sorry to hear about the problem you were having 😔

      How have things been since your latest post? Is your service now back up and running?

       

      Please pop back to us at your earliest convenience.

      Regards,

      Daniel

  • I'm in West Sussex and no internet. The live TV still works 

  • Same here in se6, no WiFi solid white light, next available for engineer is in 5 days, useless honestly no WiFi for the next 5 days i guess 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    It looks like a possible network outage

    https://downdetector.co.uk/status/virgin-media/

  • CrystalGipsy's avatar
    CrystalGipsy
    On our wavelength

    Becoming all too common in BR3 areas. I keep losing mine daily and or router falls over. Very tiresome.