Forum Discussion

RyanS21's avatar
RyanS21
On our wavelength
9 months ago

Issue with internet keeps getting latency spikes every 30mins or so

 

  

  still have loads of latency issues with the internet, I don’t think it’s normal for it to be like this for over a week now? Posted before but still keeps happening? Any help as tried restarting the Hub5x but still same thing 

  • Hi RyanS21,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you've been experiencing some connection issues recently. I've checked over things on our systems and I'm unable to detect any faults currently that would explain this. How are things for you today? Any better?

    Thanks,
     

    • RyanS21's avatar
      RyanS21
      On our wavelength

      Hello, it is still same nothing has changed, I don’t really understand it 

    • RyanS21's avatar
      RyanS21
      On our wavelength

      This is still going on still just posted a screenshot of a live graph as you can see everything is perfect apart from the latency spikes that keeps happening still 

      • Alex_RM's avatar
        Alex_RM
        Forum Team

        Hi RyanS21,

        We've had a look at things from our side and due to the area you're in, it's not something we can help with from here.

        Please call the team on 150/ 0345 454 1111 and you'll be automatically connected with the team that can help.

        Alex_Rm

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    @ForumTeam - Er, see the BQM and what the OP has reported.  That’s not normal and his question really is this:

    Is Virgin Media causing these latency spikes by sending tests to his IP address or Hub MAC address?

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Yes VM YOU are causing these problems there is no need for your active  Statistics they mean nothing just do what BQM one ping a second and after all it show what your doing to what would be a perfect connection