Forum Discussion

Guyhev's avatar
Guyhev
Joining in
4 months ago

IPhone X connected to WIFI but no internet

Hi All,

I'm experiencing the dreaded "WIFI connected but no internet" issue with my IPhone X.

I can literally see hundreds of posts regarding this issue....I've tried all the suggested fixes but none have worked for me (WIFI on/off / aeroplane mode / forget network / MAC filtering off etc etc etc)

The issue is sporadic...sometimes doesn't happen at all in a day, sometimes can happen 10 times.....so annoying!  All my other devices connect ok without issue.

The response from Virgin Media is "Well other devices connect ok so its not a router issue"

And the response from Apple is:  "Well the phone is fine with other routers so it must be a Virgin Media router issue.

So I'm getting nowhere fast....I'm sure this all started about 6 months back...I'm wondering if there was an IoS update that has triggered this?

There is definitely an IPhone / Virgin compatibility issue.

I have noticed that the internet  / WIFI service isn't as good as when first installed, so is it possible that the routers do degrade over time (WIFI transmitter or something??)?

If anyone has any hints / tips I would be most grateful.

Unfortunately I've recently committed to another 18 months with Virgin but when that's up I'm definitely switching supplier to get a new router!

Thanks

Guy

  • Tudor's avatar
    Tudor
    Very Insightful Person

    "so is it possible that the routers do degrade over time (WIFI transmitter or something??)?" Unlikely, possibly due to many more people using WiFi. On my system today I can see there has been 157 SIDS transmitting in the last 24 hours. I have never used the VM hubs in router mode, always my own network equipment with Wireless  Access Points and have no WiFi problems.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    Do you have different SSIDs for 2.4GHz & 5 GHz?  In other words, a problem auto-switching between radios?

    Have you tried switching off one of the radios in the Hub?  For example turning off 5GHz WiFi will your iPhone X reliably always connect to the 2.4GHz service?

  • Client62's avatar
    Client62
    Alessandro Volta

    A few hints for better compatibility, in the VM Hub menu

    1) Disable "Smart Wi-Fi"  aka Wireless Channel optimisation - this causes all sorts of stability issues.
    2) Fix the 2.4GHz Wi-Fi to channels 1 or 6 or 11
    3) Try the 5 GHz Wi-Fi on channels 36 or 44
    4) Make sure Wi-Fi security has WPA-PSK disabled, and WPA2-PSK must be enabled.  
    5) If you have a Hub 5 try with WPA3-SAE disabled.

    Finally - always on mobile phones may also benefit from a reboot  / restart.