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Jobie's avatar
Jobie
Tuning in
4 years ago

iPhone Wifi Internet problems with Hub 3

I have having daily intermittent problems with my two Apple iPhones with Wifi internet and my Virgin Media Hub 3, which is rendering my home Wifi to be pretty much useless.   

The devices appear to connect to my Wifi but internet doesn’t work.  Sometimes on the iPhone WiFi settings it will say “No Internet Connection”, but not always.  However there will be no internet connection on the iPhones regardless.  

I have a wired PC, two laptops and an Android device on WiFi, and also a smart TV on the WiFi and these ALL work perfectly – the problem only appears to be with the iPhones.  (I have an old iPad Air 2 and this works fine also).

My two devices are an iPhone 11 and an iPhone SE.  Both will connect to the internet on WiFi networks outside the house (eg. My workplace) and work without any problems whatsoever.

If I do a “forget this network” and rejoin, sometimes the device will reconnect, but to be honest it is driving us crazy as my home WiFi is effectively useless and is constantly eating up mobile data. 

Doing a power off/on will sometimes resolve the problem but it is guaranteed the problem will occur again within a few hours, if not sooner.

I have tried – pin Resets, splitting the wifi Bandwidths to separate SSIDs. Static IPs, all to no avail.  I have had a Virgin engineer visit and of course his basic diagnostics found no problems.

I am at the end of my tether with this.  Is anybody able to advise?  Thanks in advance.

 

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  • Limepickle12345's avatar
    Limepickle12345
    Tuning in
    4 years ago

    I have exactly same problem and cannot find a solution from Virgin (quel suprise). Scrolling through several forums it would appear that this is not uncommon amongst apple phone users who have Virgin broadband.

    if you do find a solution please share.

    • ks38's avatar
      ks38
      Tuning in
      4 years ago

      Had much the same problem Tried everything but nothing worked. Noticed that my iPhone worked fine when connected to my daughters Virgin router which was in the open .Moved my router from behind my very large tv screen into the open and hey presto problem solved ,the screen was blocking the wi fi , sometimes it’s the simple things!!!

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        4 years ago

        Hey ks38, thank you for reaching out and I am sorry you were having some connection issues.

        I am glad this has been all resolved for you, however we do recommend keeping your hub out in the open.

        You can find some WIFI tips here. Thanks 

      • Jobie's avatar
        Jobie
        Tuning in
        4 years ago

        I have done network resets on the iPhones several times.  All iPhones are fully updated with latest firmware.

        I have previously run NetSpot Wifi Analyzer on my laptop and all looks fine with no clashes with neighbouring channels.

        I installed Apple AirPort and can see my hub SSIDs (I have split 2.4 and 5 following a suggestion from a previous thread on here), along with my hub’s Virgin Media Hotspot.  Everything looks fine.

        My two iPhones appear “connects” to my Wifi but will say “No Internet Connection”.  The iPhone MAC address does not appear in the list of connected devices on my hub.  I can see the MAC addresses of the other wifi devices (laptop, Wemo switches, etc).

         

    • Jobie's avatar
      Jobie
      Tuning in
      4 years ago

      Have previously done this and set security to WPA2-PSK for both 2.4 and 5

      • g0akc's avatar
        g0akc
        Problem sorter
        4 years ago

        Have you tried resetting the network settings on the iPhones?  Like this I recall;

        1. Tap Settings from the Home screen. 
        2. Scroll down to and select General. 
        3. Tap Reset then select Reset network settings option.
        4. Enter your device passcode if prompted. 
        5. Tap Reset network settings again to confirm.

        If that doesn't work;

        • Have you tried using a free wireless analyser app - say inSSIDer on Widows - any clash or overlap with neighbours? try in different rooms
        • Try changing channels
        • use 5GHz only for a time - any better?
        • iPhones have latest updates?

        Ultimately. if various troubleshooting steps don't work, just get yourself a good third party router and put hub in modem mode