Forum Discussion

metalmatt's avatar
metalmatt
Superfast
2 years ago
Solved

Internet keeps dropping out

For the last week my Internet has been dropping off for 30 seconds then it comes back on again. I have a hub 5 and keep getting 16 consecutive T3 timeouts plus US profile assignment change. I have ha...
Hub 5
t3
WIFI
  • Carley_S's avatar
    Carley_S
    8 months ago

    Great to hear this metalmatt 

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
     

Paul_DN's avatar
Paul_DN
Forum Team
11 months ago

Hi metalmatt,

Thank you for reaching back out, we are sorry to see you have over 16 timeouts on Monday and for any inconvenience caused, we were able to check things our end with the details we have for you and cannot see any issues our end, everything is looking in sync and all in green, we would advise running further checks Via you Online Account if this happens again.

Regards

Paul.     
 

metalmatt's avatar
metalmatt
Superfast
11 months ago

Hi Paul

Had 16 T3 timeouts at 13.09 today service was interrupted for about 25 seconds. Here is the log read out:

Time Priority Description

26-03-2024 13:09:17criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-03-2024 13:09:17critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;