Internet issues
Our internet keeps dropping off have to keep rebooting the router most days sometime multiple times a day. The router is about 4 years old does it need replacing ?
Forum Discussion
8 Replies
Lets see the connection data - can you do this...
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Post up your Hub/network connection details in the format below and someone will check to see if there is a problem there. In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality1 331000000 3.2 40 256 qam 25 2 139000000 3.5 38 256 qam 1 3 147000000 3 38 256 qam 2 4 155000000 3 38 256 qam 3 5 163000000 3.2 38 256 qam 4 6 171000000 3.4 38 256 qam 5 7 179000000 3.4 38 256 qam 6 8 187000000 3.4 38 256 qam 7 9 195000000 3.2 40 256 qam 8 10 203000000 3.2 40 256 qam 9 11 227000000 2.7 38 256 qam 12 12 235000000 2.7 38 256 qam 13 13 259000000 2 40 256 qam 16 14 267000000 2 40 256 qam 17 15 291000000 2.2 40 256 qam 20 16 299000000 2.5 38 256 qam 21 17 315000000 2.7 40 256 qam 23 18 323000000 3 40 256 qam 24 19 355000000 3 40 256 qam 28 20 363000000 3 40 256 qam 29 21 371000000 2.9 40 256 qam 30 22 387000000 2.9 40 256 qam 32 23 491000000 1.5 40 256 qam 33 24 515000000 1 40 256 qam 36 Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 3 0 2 Locked 38.9 5 20 3 Locked 38.9 4 0 4 Locked 38.9 6 0 5 Locked 38.9 6 0 6 Locked 38.9 6 0 7 Locked 38.9 5 0 8 Locked 38.9 18 0 9 Locked 40.3 5 0 10 Locked 40.3 5 0 11 Locked 38.9 4 0 12 Locked 38.9 5 0 13 Locked 40.3 5 0 14 Locked 40.3 5 0 15 Locked 40.3 4 0 16 Locked 38.9 4 0 17 Locked 40.3 4 0 18 Locked 40.3 4 0 19 Locked 40.3 6 0 20 Locked 40.3 5 0 21 Locked 40.3 5 0 22 Locked 40.9 0 0 23 Locked 40.3 0 0 24 Locked 40.3 6 0 1 43099981 47 5120 64 qam 2 2 23600007 47 5120 64 qam 5 3 30100002 47 5120 64 qam 4 4 36600002 47 5120 64 qam 3 5 49599979 47 5120 64 qam 1 Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0
- Matthew_ML
Forum Team
Hey Nathanlloyd, thank you for reaching out and a very warm welcome to the community, we are sorry to hear about your connection issues.
We've taken a look and everything looks fine from our end, how has it been over the last few days?
It goes off everyday/couple of days I have to restart the router this seems to fix the problems bit of a nightmare when working from home. It’s just happened again, no real consistency just random
TimePriorityDescription21/04/2025 17:10:26noticeLAN login Success;5 17:09:51Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType
22:22:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
22:22:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option
13:42:33criticalNo Ranging Response received - T3 time-out;CM-
10:22:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified
10:22:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
14:39:25criticalNo Ranging Response received - T3 time-out;CM-
12:12:26noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-
22:22:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;
22:22:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option
04:21:10criticalNo Ranging Response received - T3 time-out;
10:22:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;
10:22:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;
03:07:8criticalNo Ranging Response received - T3 time-out;
22:22:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;
22:22:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option
10:59:50criticalNo Ranging Response received - T3 time-out;
- Vikki_M
Hi Nathanlloyd,
Thanks for your response, we're very sorry to hear you're still having some service issues.
Does this affect both hard wired and WiFi devices?
Do you have any third party networking equipment?
Please pop back to us when you can.
