Forum Discussion

TaylorA17's avatar
TaylorA17
On our wavelength
10 months ago
Solved

Re-emerged internet/TV issues

We have ongoing network issues coming into our property, this happened for about 8 months last yr and then finally got fixed, not sure by who or how.

Since a network upgrade in Feb???(I think), the gremlins have re-appeared and when they do our Internet is incredibly slow, nothing loads and the TV live or recorded at the time of issue is incredibly pixilated and jumps. This happened for 5 hours on Sunday and is ongoing again now. It happens a couple of times per week.

Engineer came last sat and replaced router and tested everything, all fine. 

Sundays BQM trace 

 any help or suggestions greatly appreciated 

  • That's Sundays trace - post a link  t the "share live graph" so we can see it now.

    Also, call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.  See if any problems are being reported

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    That's Sundays trace - post a link  t the "share live graph" so we can see it now.

    Also, call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.  See if any problems are being reported

      • jbrennand's avatar
        jbrennand
        Very Insightful Person

        BQM looks dreadful.. is the 0800 number reporting a fault?

        Lets see the rest of the data - do this....

        In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
        Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts