Hi all,
Had an issue with internet dropping out so an engineer came and changed the Hub, everything was good until this morning. Red flashing light has appeared and there is no signal. Would an engineer or someone know if there is an issue in my area or is this a hub problem again?
[Mod - title edited for clarity]
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
