Forum Discussion

Morfil's avatar
Morfil
Joining in
12 months ago

Internet Issue

Had no internet since yesterday evening, the system says one minute an intermediate problem in my area, go on again it says no issues go on again and says we can't connect you.

2 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 months ago

    See this...

    Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Morfil 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you've been having 😔

    How have things been since you posted? If you're still no further forward, have you tried following the advice provided by jbrennand?

    You can also check your service status by clicking here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel