Internet dropping out intermittently for the past 3 days
For the past 3 days the entire network (wifi and ethernet) has been dropping and coming back up a minute or so later. Happens about 10-20 times a day.
The WiFi has had this same issue with dropping internet connection for a year, with the only way of reconnecting being to forget and rejoin the network entirely. I have had 3 different technician call outs fiddling with various things and replacing hubs but never fixing the issue for more than a few days, when it inevitably starts happening again. I have to manually reconnect to use WiFi on my phone so often that I can't even google search something and open a page without multiple resets. Was adviced to disable smart switch which crashed the entire network for the rest of the day.
Was also promised wifi extender pods by 2 technicians and have not received them, i'm paying for the top package and don't get any connection at all in my kitchen, dining room or attic, meaning I cannot test the speeds in the virgin app to automatically get pods ordered, or claim the promised £100 cashback if the speeds are not over 20mbps (they're 0. there's no speed to test).
Would really appreciate an experienced senior technician pays a visit to figure out what's going on here, a year without a solid connection is unbelievable, especially considering I had absolutely no issues before upgrading to the Gig1 package last year.
