Forum Discussion

Beamcore's avatar
Beamcore
Just joined
9 hours ago

Intermittent signal in your area.

I've had the whole day with no Internet as for some reason when I tried to do a status check I get a message saying intermittent signal in my area. 

There are no ongoing works in my area according to virgin website and my hub seems to be OK, as in there's no abnormal lights or signals showing. 

All my devices are connected to the hub however all of them say they don't have Internet access. I have tried tirelessly to get into a live chat but for some reason virgin make it near impossible to actually access this feature as it's nowhere to be found on their website which is why I've had to come here. 

I'm not waiting 24 hours for a possibility of my Internet returning like virgin are suggesting, I'd like access to the service I'm paying for. I'd understand if this work a planned works but as far as I'm aware it isn't. 

Connection
Internet
WIFI

2 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    9 hours ago

    Nowhere does VM state that their service is fault free. Nor does it have a Service Level Agreement as it is a residential class service. As far as the regulator OFCOM is concerned, all residential operators have up to 2 working days to fix issues with their services before they need to offer compensation.

    Intermittent signals could be due to a number of issues, not to mention the extreme weather conditions currently affecting most of the UK that can cause street equipment on the traditional cable network to overheat. It can also affect individual connections.