Intermittent packet drops & high latency with Post RS Errors
Hi
I'm a relatively new customer and everything was fine to start with, but recently I've noticed iplayer and YouTube video pausing at times throughout the day.
BQM shows the story:
10th Sep
1st Oct
2nd Oct
3rd Oct
Hub 3.0 is in modem mode:
|
01/10/2025 17:42:46 |
critical |
No Ranging Response received - T3 time-out;CM-MAC=18b;CMTS-MAC=00:;CM-QOS=1.1;CM-VER=3.0; |
|
01/10/2025 11:26:29 |
Warning! |
Lost MDD Timeout;CM-MAC=18b;CMTS-M9:c6:5f;CM-QOS=1.1;CM-VER=3.0; |
|
01/10/2025 11:26:23 |
Warning! |
RCS Partial Service;CM-MAC=18b;CMTS-MAC=00:5f;CM-QOS=1.1;CM-VER=3.0; |
|
01/10/2025 11:26:23 |
critical |
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=7:8b;CMTS-MAC=00CM-QOS=1.1;CM-VER=3.0; |
|
01/10/2025 11:26:22 |
Warning! |
RCS Partial Service;CM-MAC=18b;CMTS-MAC=00:5f;CM-QOS=1.1;CM-VER=3.0; |
|
01/10/2025 11:26:22 |
critical |
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=18:f7:8b;CMTS-M5f;CM-QOS=1.1;CM-VER=3.0; |
|
30/09/2025 13:24:55 |
Error |
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=18:38b;CMTS-MAC=05f;CM-QOS=1.1;CM-VER=3.0; |
|
27/09/2025 22:18:56 |
critical |
No Ranging Response received - T3 time-out;CM-MAC=1b;CMTS-MAC=00f;CM-QOS=1.1;CM-VER=3.0; |
Any ideas?
[MOD - MAC addresses removed]
