Forum Discussion

jubag's avatar
jubag
Joining in
2 months ago

Intermittent internet, mostly noticed in the evenings

Hello.  Over the last month we have experienced intermittent internet connectivity.  It's noticed mostly during the evenings.  I work from home during the day, and would notice a loss of internet.  

During the event, streaming services stop on our TV or android box, and I notice my phone switches to 4G.  

I'm not 100% sure how to read the hub diagnostics, so I'm uploading them here.  

Can anyone assist?

  • jubag's avatar
    jubag
    Joining in
    2 months ago

    Network Log

    Time Priority Description

    22/12/2024 10:32:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    21/12/2024 17:05:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    21/12/2024 08:12:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    21/12/2024 08:12:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    18/12/2024 13:38:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/12/2024 20:12:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    17/12/2024 20:12:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    16/12/2024 14:48:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    14/12/2024 08:12:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    14/12/2024 08:12:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    11/12/2024 11:22:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    10/12/2024 20:12:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    10/12/2024 20:12:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    07/12/2024 19:01:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    07/12/2024 08:12:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    07/12/2024 08:12:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/12/2024 21:20:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/12/2024 20:12:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    03/12/2024 20:12:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    30/11/2024 19:09:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • jubag's avatar
    jubag
    Joining in
    2 months ago

    Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    11550000007.640256 qam3
    2139000000840256 qam1
    31470000007.540256 qam2
    41630000007.540256 qam4
    51710000007.940256 qam5
    61790000007.840256 qam6
    7187000000840256 qam7
    81950000007.840256 qam8
    92030000007.540256 qam9
    102110000007.540256 qam10
    112190000007.440256 qam11
    122270000007.540256 qam12
    132350000007.840256 qam13
    142430000007.540256 qam14
    152510000007.940256 qam15
    16259000000840256 qam16
    173310000008.640256 qam25
    183390000007.940256 qam26
    193470000007.140256 qam27
    203550000007.940256 qam28
    213630000008.143256 qam29
    223710000007.640256 qam30
    233790000007.840256 qam31
    24387000000840256 qam32



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked40.335670
    2Locked40.9987371
    3Locked40.9357280
    4Locked40.34990
    5Locked40.34410
    6Locked40.93250
    7Locked40.9890
    8Locked40.3700
    9Locked40.3770
    10Locked40.3330
    11Locked40.3120
    12Locked40.370
    13Locked40.980
    14Locked40.310
    15Locked40.950
    16Locked40.960
    17Locked40.970
    18Locked40.9140
    19Locked40.310
    20Locked40.9110
    21Locked43.300
    22Locked40.950
    23Locked40.950
    24Locked40.910
  • jubag's avatar
    jubag
    Joining in
    2 months ago

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14960002145512064 qam9
    22360000045512064 qam13
    33010001445512064 qam12
    43660000443.5512064 qam11
    54310004843.5512064 qam10



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0020
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
    5ATDMA0000
    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 months ago

      Hi jubag 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with your service. Can we ask are you still having the same issues or have you been able to resolve them? If you require further assistance, please run a test removing any and all third party equipment and ensure that your ethernet connection and Wi-Fi settings are correct and active.

      Please post the results so we can take a look.

      Sabrina

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    Downstream channels 2 and 3 are struggling a bit but otherwise I have seen worse. Maybe set up a BQM to further monitor your connection (the link is below). 

  • jubag's avatar
    jubag
    Joining in
    18 days ago

    The issue happened again on 4th Jan.  I've been away so I don't know what it's been like between xmas and new years.

    The downstream errors seem to be increasing quite a bit:

    ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.9240404178762Locked40.91211410998223Locked40.31081972988714Locked40.35684535605Locked40.35343432946Locked40.94474732097Locked40.92078315388Locked40.91407710729Locked40.91490890710Locked40.910816115611Locked40.33915108212Locked40.9420178713Locked40.94118123314Locked40.31676128615Locked40.957594616Locked40.9617134417Locked40.92142818Locked40.92672519Locked40.93162120Locked40.92173221Locked40.91682522Locked40.92292823Locked43.32165424Locked43.317237

  • jubag's avatar
    jubag
    Joining in
    18 days ago

    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked40.924040417876
    2Locked40.9121141099822
    3Locked40.3108197298871
    4Locked40.3568453560
    5Locked40.3534343294
    6Locked40.9447473209
    7Locked40.9207831538
    8Locked40.9140771072
    9Locked40.914908907
    10Locked40.9108161156
    11Locked40.339151082
    12Locked40.94201787
    13Locked40.941181233
    14Locked40.316761286
    15Locked40.9575946
    16Locked40.96171344
    17Locked40.921428
    18Locked40.926725
    19Locked40.931621
    20Locked40.921732
    21Locked40.916825
    22Locked40.922928
    23Locked43.321654
    24Locked43.317237