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Ben6464's avatar
Ben6464
Joining in
7 months ago

Intermittent Internet Dropout

Hi,

We recently upgraded to M500 and ever since then we've started having regular drop outs.

Hardware - Hub 3.0 in modem mode / Asus GT-AC2900 Router

Been with Virgin for year, had the Asus router for almost 2, never had this issue.

Wifi stay connected fine but it looses internet, happens 3/4 times per day, comes back 20-30 seconds later.

I've run the "thinkbroadband" test and you can clearly see the drops, I'm not sure what the solution is and would appreciate any advice.

 Thanks

3 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    Just remember in Modem mode your Asus GT-AC2900 Router is responding to BQM 
    i.e. it is not a graph of the VM Hub 3 responses.

    • legacy1's avatar
      legacy1
      Alessandro Volta
      7 months ago
      Client62 wrote:

      Just remember in Modem mode your Asus GT-AC2900 Router is responding to BQM 
      i.e. it is not a graph of the VM Hub 3 responses.

      Yes but that proves over ethernet look at it this way if we setup a BQM for router mode and no problem (which in this case should show the same problem) then that only proves to Docsis and not a Ethernet problem which VM will do the run around saying ping to hub is fine.

      But something like 99% of the time if modem mode shows a problem to your own router/PC then so will router mode   

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      7 months ago

      So building on what Client62 said, as a test, put the Hub into router mode and disconnect the Asus cable connection.  Set up a second BQM - as your ip will change in  the two modes modes - does it look as bad" and do youu get the drop outs ?