Intermittent internet connection

The moderators won't know how to solve this - the Community know much more about this stuff because they actually use it.  WiFi is basically a crap shoot.  You only have to put a photo frame between the hub and the Tivo's precise position for WiFi signal to be affected.  Or your neighbour might be on the same WiFi channel and their hub is nearer to your Tivo than your Tivo is to yur hub.

Thanks for the advice, as I am not technical I may resort to getting an engineer in even if i have to pay the 25 pounds as i also noticed the other day that the pc (which needs  to be upgraded but still works we hardly use it though) that the ethernet cable is connected  to  the router to when I switched it on  pc worked but was not showing up the network 5 like it used to do. I could still use the pc though so could the issue  be with the ethernet cable being faulty. 

To add to the previous advice, come at this from a slightly different angle. VM supply your home with an incoming cable feed that carries broadband & TV services. They supply you with multiple TV boxes which then have an onward connection to your TV sets. Basic budget routers are supplied for your various devices to connect to.

Thus their responsibility broadly goes as far as the equipment they supply. Connectivity within your home, especially wireless, is really best placed in the hands of a networking or IT person.

The router is upstairs and the TV boxes downstairs so won't be able to connect ethernet cable to my box. Up and down white arrow light on again and remaining static network signal showing 47 per cent but when you try to connect to virgin network it fails at negotiating and error code C217 comes up and it says try to reboot TV  box. This is so frustrating especially as I am on my tablet in the same room as the TV box and my son is on his Xbox and watching TV on his V6 box and both my daughter are using WiFi on their phones with no issues. Will reboot box when I have finished watching my programmes and finished taping my recordings. Think I will have no choice but to get a virgin engineer in and hope he knows what he is doing. Unless anyone has any other suggestions. I have also checked is the service down for an outage and guess what no surprise there is - so far it has been ever day but according to virgin there are no outages.

On the Ethernet cable thing - you really should do this.  Get a friend to help.  Buy or borrow a 30m made up cable and temporarily run it up the stairs.  You've got to be able to rule out a WiFi problem.  

I have rebooted my TV box and the static white up and down arrow light has disappeared. Please remember I am in my mid 60s and not technical savvy and wouldn't even know where to plug the ethernet cable into in the TV box. As for changing the box over to test it where my son's is we can't pull the cable out of the back of my box as it is too tightly fixed. As for the outage if you go on is the service down website it shows that virgin media have had problems since 5.40 pm in various  areas as well as my area which is RM6. These outages are shown on the is the service down website which I check every day and according  to the website these outages have been every day this week but when you check the virgin media  status page they say there are no issues in my area apart from loading pluto tv which should have bee fixed on the 6th and that has now been postponed  to the 13th. The previous few weeks the status page said they had issues with itv1.

 Other posts in the forum that I have read have similar issues to mine and have made similar comments like mine.