phoenixvdp
7 months agoTuning in
Intermittent Connectivity Issues on Virgin Media Hub 5 Potentially Caused by DNS
Hey there,
I've been experiencing intermittent connectivity issues that seem to stem from DNS resolution on my Virgin Media Hub 5. Here's a summary of the problem and troubleshooting steps:
The Issue:
- Since September 24th (around 11pm) Intermittently losing access to services such as web browsing, Discord, and other external internet services.
- However, I could still stay connected to a specific game server hosted by another Virgin Media customer (port 7120).
- Flip side: When hosting this same game server on my own connection, other Virgin Media users could stay connected even when I lost access to the rest of the internet, but users from non-Virgin Media ISPs were disconnected.
Troubleshooting Done:
- Network Logs: Reviewing the router logs, there were multiple instances of T3 timeouts, sync timing synchronization failures, and power-related reset events. These pointed to potential modem or signal issues.
- I've had everything changed, all internal wiring and hardware, inside and outside sockets, drop cable and exchange box, none of which resolved the issue.
- Modem Mode: I placed the Virgin Media Hub 5 into modem mode and connected it to my own router (Asus RT-AX92U), to have more control over the network and configuration.
- Changed DNS Provider: Switched from Virgin Media’s default DNS to Cloudflare (1.1.1.1 and 1.0.0.1).
Resolution:
- Since switching the DNS provider to Cloudflare, the issues seem to have stopped completely. I suspect the Virgin Media DNS was the root cause of the intermittent connectivity.
Request:
Could this issue be linked to DNS provision from Virgin Media? I'd like to report this as a possible DNS resolution problem affecting some users. If others are facing similar issues, I recommend trying a different DNS provider such as Cloudflare or Google DNS.