Intermittent connection issues, post RS and uncorrectable errors on router

Question

Hi,Have had Virgin media out three times regarding this. They eventually replaced the cable to the running from the box in the street to the house (but not the internal cables). It has improved slightly with total disconnects being less frequent, but the values shown below from the router indicate issues still. He also attenuated the cable at the router.This is only approx 1 week uptime following a factory reset and every channel already has 20 - 50 Post-RS errors. The 3.1 downstream is also a huge number or correctable and uncorrectable errors.What can be done about this?Thanks&nbsp;3.0 Downstream channelsChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13310000006.642QAM 2562521390000008.841QAM 256131470000008.641QAM 256241550000008.541QAM 256351630000008.441QAM 256461710000007.941QAM 256571790000008.141QAM 256681870000007.941QAM 256791950000007.641QAM 2568102030000007.741QAM 2569112110000007.641QAM 25610122190000007.441QAM 25611132270000007.541QAM 25612142350000007.541QAM 2561315243000000741QAM 25614162510000007.141QAM 25615172590000007.241QAM 25616182670000007.141QAM 25617192830000007.242QAM 25619202910000006.941QAM 2562021307000000742QAM 25622223150000006.642QAM 25623233230000006.942QAM 25624243550000006.542QAM 25628253630000006.441QAM 25629263790000006.942QAM 25631273870000006.742QAM 25632283950000007.242QAM 25633294110000007.542QAM 25635304190000007.742QAM 25636314270000007.742QAM 25637324510000007.242QAM 256403.0 Downstream channelsChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked42210382Locked41225513Locked41221484Locked41233385Locked41232426Locked41218377Locked41207428Locked41212359Locked412063710Locked412103611Locked412234212Locked412133813Locked412154014Locked411963215Locked411783616Locked411934117Locked411784118Locked411934719Locked421944120Locked411993521Locked422064322Locked421797023Locked421974524Locked422114225Locked412113726Locked421995027Locked422033728Locked422103329Locked421922930Locked421953231Locked421764232Locked42169273.1 Downstream channelsChannelChannel Width (MHz)FFT TypeNumber of Active SubcarriersModulation (Active Profile)First Active Subcarrier (Hz)159944K1840QAM 409611083.1 Downstream channelsChannel IDLocked StatusRxMER Data (dB)PLC Power (dBmV)Corrected errors (Active Profile)Uncorrectable errors (Active Profile)159Locked371.41662842223000992701&nbsp;

John_GS · Answer

Hi Scoose&nbsp;
Thanks for posting and welcome to the community. Sorry to hear of any Broadband issues. We've not been able to locate you via the Forum details.
Are there any issues listed on our status page - https://www.virginmedia.com/help/check/status pop the surname of the account holder and also the postcode in. Any issues will be shown and you can also run a fault test on your equipment.&nbsp;
Keep us posted.

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Intermittent connection issues, post RS and uncorrectable errors on router

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Intermittent Signal

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	6.6	42	QAM 256	25
2	139000000	8.8	41	QAM 256	1
3	147000000	8.6	41	QAM 256	2
4	155000000	8.5	41	QAM 256	3
5	163000000	8.4	41	QAM 256	4
6	171000000	7.9	41	QAM 256	5
7	179000000	8.1	41	QAM 256	6
8	187000000	7.9	41	QAM 256	7
9	195000000	7.6	41	QAM 256	8
10	203000000	7.7	41	QAM 256	9
11	211000000	7.6	41	QAM 256	10
12	219000000	7.4	41	QAM 256	11
13	227000000	7.5	41	QAM 256	12
14	235000000	7.5	41	QAM 256	13
15	243000000	7	41	QAM 256	14
16	251000000	7.1	41	QAM 256	15
17	259000000	7.2	41	QAM 256	16
18	267000000	7.1	41	QAM 256	17
19	283000000	7.2	42	QAM 256	19
20	291000000	6.9	41	QAM 256	20
21	307000000	7	42	QAM 256	22
22	315000000	6.6	42	QAM 256	23
23	323000000	6.9	42	QAM 256	24
24	355000000	6.5	42	QAM 256	28
25	363000000	6.4	41	QAM 256	29
26	379000000	6.9	42	QAM 256	31
27	387000000	6.7	42	QAM 256	32
28	395000000	7.2	42	QAM 256	33
29	411000000	7.5	42	QAM 256	35
30	419000000	7.7	42	QAM 256	36
31	427000000	7.7	42	QAM 256	37
32	451000000	7.2	42	QAM 256	40

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	42	210	38
2	Locked	41	225	51
3	Locked	41	221	48
4	Locked	41	233	38
5	Locked	41	232	42
6	Locked	41	218	37
7	Locked	41	207	42
8	Locked	41	212	35
9	Locked	41	206	37
10	Locked	41	210	36
11	Locked	41	223	42
12	Locked	41	213	38
13	Locked	41	215	40
14	Locked	41	196	32
15	Locked	41	178	36
16	Locked	41	193	41
17	Locked	41	178	41
18	Locked	41	193	47
19	Locked	42	194	41
20	Locked	41	199	35
21	Locked	42	206	43
22	Locked	42	179	70
23	Locked	42	197	45
24	Locked	42	211	42
25	Locked	41	211	37
26	Locked	42	199	50
27	Locked	42	203	37
28	Locked	42	210	33
29	Locked	42	192	29
30	Locked	42	195	32
31	Locked	42	176	42
32	Locked	42	169	27

Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
159	94	4K	1840	QAM 4096	1108

Channel ID	Locked Status	RxMER Data (dB)	PLC Power (dBmV)	Corrected errors (Active Profile)	Uncorrectable errors (Active Profile)
159	Locked	37	1.4	166284222	3000992701