Forum Discussion

cookiemike87's avatar
cookiemike87
Joining in
4 months ago

install

virgin want to charge me £25 for protecting my fibre cable and putting it in trunking on my wall when i can do it myself as there scared i break the fibre glass cable

  • Client62's avatar
    Client62
    Alessandro Volta

    £25 might be less that it will cost for the trunking materials !

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If the cable was not properly installed by VM, you shouldn't have to pay to put in right. 

  • Hi cookiemike87,

    Thanks for posting, when installing the engineer would ask where you'd like the hub placed. £25 is the standard charge if you then decide to move the equipment.

    I can see from our side you've been able to contact us, if you do need help with anything please let us know.

    Alex_Rm