Forum Discussion

shanes1976's avatar
shanes1976
Joining in
11 months ago

I need an extension for my router

Hi I’ve just had broadband installed, how do I go about getting a longer lead so I can move my router? 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    You should ave asked the technician. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • shanes1976's avatar
      shanes1976
      Joining in

      Yes I know that but I didn’t realise that where I put it the signal would be not so good in the rest of the house so I need to move it

      • jbrennand's avatar
        jbrennand
        Very Insightful Person

        How far ?  VM do supply pre-made leads of 3 metres - but anything longer will need a Tech visit to make and test a custom made one.  They may charge you £25 if it needs a tech visit.

        You could leave it where it is and just run ethernet cable to a wireless access point and connect that up.