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onevrything's avatar
onevrything
Joining in
2 years ago

I need a replacement for Hub 3

My toddler pulled fell the Hub 3 router and it has stopped working since then. It makes some dangling noise like there's some broken/lose parts inside. Where do I request a replacement or repair?

5 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Either phone VM or wait here a day or two for a VM Mod to pick this up and discuss with you.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey onevrything Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the Virgin Media hub you are having.
    I will assist you on this and get this matter resolved, I will send a private message for further support.

    Kind regards,
    Ilyas.

  • onevrything's avatar
    onevrything
    Joining in
    2 years ago

    Hello Ilyas_Y, I had an engineer come in to replace the router. Thank you.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Great to hear onevrything,

      Thanks for letting us know 🙂

      Alex_Rm

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thanks for speaking with us today onevrything on the Virgin Media forums. 👋🏼

    I'm glad to hear that the engineer has been out and has been able to replace the router for you.
    Let us know how it goes with the connection and if you have any other queries and we'll assist where we can.

    Kind regards,
    Ilyas.