Forum Discussion

Slw09's avatar
Slw09
Just joined
2 months ago

I keep getting your using a vpn or proxy and cannot connect to netflix

I don't use a VPN or proxy and have rebooted everything. I checked my IP address and it shows my current location. Has anyone fixed this issue? Netflix told me to contact IPS and virgin say they had to send it to another team which can take up to 5 working days. I have used it on my phone and TV virgin box connected to the WiFi and get the same

    • Aeolusuk's avatar
      Aeolusuk
      Joining in

      Hi I have the same issue. Checked the whatismyipaddress site and all looks ok.  Anyone got any suggestions on next steps?  I have spoken to Netflix and they say it’s a problem with your ISP, hence I am posting here.

      • Aeolusuk's avatar
        Aeolusuk
        Joining in

        Btw, connected via mobile data and no issue so definitely suggests something is happening at the ISP.

  • Same issue here. Virgin say it’s Netflix and Netflix says it’s ISP. Not been able to use Netflix on any device for over two weeks yet expected to pay Netflix subscription. Works fine on mobile data so ISP is the issue

    • Carley_S's avatar
      Carley_S
      Forum Team

      Hi Alan_Reid 

      Welcome to the Community Forums. 

      Sorry to hear you're also having issues with this error. 

      What devices are you trying to access Netflix on, please? 

      • Alan_Reid's avatar
        Alan_Reid
        Joining in

        All devices. TV, iPad iPhone. Works fine on mobile data but not when connected to ISP. Uninstalled and reinstalled and same issue