Forum Discussion

Jay64's avatar
Jay64
Joining in
2 years ago

I am unable to order wifi pods through the app or virgin media as my speed in low. How do i order it as

I am unable to order the WiFi pods through the app or virgin media account as I was told to by the customer service team. How do I order the pods as no option given as my speed is low which qualifies for the WiFi pods.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If the app doesn't allow you to order your first pod, you would be best to wait for a VM representative to pick this post up and offer to help. 

  • Hi Jay64 ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

    I can see you've been in touch with the team since you posted. Were you advised that an order for a WiFi Pod has now been raised? 

    Please pop back to us at your earliest convenience.

    Thank you for your support jpeg1 ๐Ÿ‘

    Regards,
    Daniel

    • Jay64's avatar
      Jay64
      Joining in

      Hi there

      I spoke to someone in the technical team on the 02/02/24  and they have ordered a wifi pod for me as I qualify for one, but I have not received any sort of communication to state the order has been placed nor can I see on my orders on my Vigin Media account.

      • Steven_L's avatar
        Steven_L
        Forum Team

        Thanks for coming back to us Jay64, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L