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Croft219's avatar
Croft219
Settling in
2 months ago
Solved

Unable to link Virgin Media account to Virgin media o2 ID

I can’t link my Virgin Media account to Virgin media o2 ID. I’m a new customer with internet set etc. set up. I’ve previously had an account with Virgin but have tried the email it was linked to and it doesn’t work. I’ve tried doing this in incognito mode, on a laptop and mobile but it still doesn’t work. I’ve tried doing this with both a gmail and an outlook account.

  • Carley_S's avatar
    Carley_S
    2 months ago

    Thank you for trying this Croft219 

    We are working externally and within the Community to find troubleshooting steps which help customers through this process. 

    Are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID? 

    Let us know how you get on with these steps, and if you've any further concerns, please let us know. 

5 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Croft219,

    Thanks for posting and welcome to our community 😊

    We're sorry you've had some trouble signing in, can you confirm if you've followed the advice here

    Alex_Rm

    • Croft219's avatar
      Croft219
      Settling in
      2 months ago

      Hi Alex

      yeah I’ve been through all of that and still struggling 

      thanks 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        2 months ago

        Thank you for trying this Croft219 

        We are working externally and within the Community to find troubleshooting steps which help customers through this process. 

        Are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID? 

        Let us know how you get on with these steps, and if you've any further concerns, please let us know. 

  • Croft219's avatar
    Croft219
    Settling in
    2 months ago

    Hi Carley,

    that’s seems to have worked, thanks for the help!

    james 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      This is great to hear Croft219 

      Glad the steps in that thread have been able to resolve this for you. 

      If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively, you can just like or 'kudos' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.