Forum Discussion

Bond0071's avatar
Bond0071
Settling in
3 days ago

Hub5

Been with Virgin 30+ years paying £88.61 a month so that's to much so on the phone gets it down to better price own fault should have done it years ago so have 500mps from 300mps check speed test it showed 300 so phoned help line Gentleman said it shows 500mps his end I read that Hub 5 does improve speed ask the guy other end he said have to upgrade to have Hub 5 but have already upgraded he said sorry cant do that so loyalty does not matter disappointed to say the least PS not very good at the haggling thing

4 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 days ago

    Not sure exactly what you're saying there, but changing the Hub won't change your broadband connection. 

    It might in some cases improve your Wi-Fi speed, but that's not guaranteed. 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi Bond0071 

    Thanks for posting and welcome to the community. Apologies for any lower than expected speeds. Can you advise how are you testing the speeds, wired/wireless and what devices please? The Hub 5 is only for 1GB accounts, which if you're not on this speed, why we cannot send you this. Best wishes.

    • Bond0071's avatar
      Bond0071
      Settling in
      6 hours ago

      Hi Thankyou for Replying my hub 3 has orange light on which should be white have enrolled for volt benefit's which will give me 1gb i think had no email yet  what will happen If I get 1gb do I get hub 5 then

      • unisoft's avatar
        unisoft
        Super solver
        5 hours ago

        All new customers get a HUB5 on a speed tier of M350 and above now, for some time. Customers on M250 also got a HUB5, but not sure if this i still currently the case. Existing customers usually get a HUB5 if they are upgraded to GIG1 - whether because of VOLT or not.

        The most common way to get a HUB5 is to protest firmly but politely to VM retentions (not standard customer services) during contract renewal, that the router is not giving you WIFI6 AX speeds, and why should new customers get these speeds when you can't.

        It's even possible to get a HUB5 on M125, but depends on how serious you sound when negotiating. Sound weak or hesitant you have no chance with terms like "thinking of leaving" or "need to have a think and call back". Trained operatives are ready to decipher this and offer nothing.