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thompa's avatar
thompa
Up to speed
23 days ago

Hub5, Netgear Orbi RBR50

Hi there,

Prior to having a Hub5, we had IP cameras set up with port forwarding which allowed access away from home. We also have a VoIP phone (MagicJack) which was plugged into the Orbi RBR50 Router along with an underfloor heating hub (NEO-hub) and lots of devices.

I used to be able to access cameras and the Orbi through any web browser but now can only access the Orbi router through the Orbi App. I don't know when things changed but now the Orbi router shows an external ip address of 192.168.0.133... which is plainly wrong and not working. Our external IP address begins with 86. The VoIP connection works after plugging the ethernet connection into the Hub 5 instead of the Orbi router.

I access the Hub 5 using 190.168.0.1 and enable 'Modem' mode, seeing the information screen about the switch to 'modem' mode taking 5 minutes and needing to go to 192.168.100.1 to access the Hub 5 after the reset. The However, the Hub 5 never appears to reset to 'modem' mode and the LED does not change to green as the information screen eventually times out. The Hub 5 never resets itself. If I do a manual reset, I am back where I started, with no Wi-Fi from the Hub 5, white LED and access available through 192.168.0.1.

Also tried to use the Virginmedia Connect App but cannot connect to the Hub 5.

Can anyone advise how to reliably put the Hub 5 into 'modem' mode as indicated by a green LED? Methods suggested by searching the Internet have so far been unsuccessful.

Thanks in anticipation.

Allan

Orbi, Hub5, port forwarding,

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    I would suggest you reset the Hub, 60 second pinhole reset. Remove all Ethernet cables from the Hub prior to the reset.  Do not at any point reboot the Hub as it will do the reboots itself.
    Once fully reset connect a wired device to the Hub, e.g. a laptop and go to 192.168.0.1 and set the Hub to modem mode.  This will take a while and the LED should be a solid green after this.  Then the Hub should be accessible by the wired device on 192.168.100.1  If this works switch off the Hub and disconnect the Ethernet cables. 
    Power up the Orbi and make sure it is set to get a DHCP WAN address.  Connect the Orbi to the Hub port 1 and power on the Hub.  The Orbi “should” get a WAN IP.   Note only one cable can be used on the Hub when in modem mode.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    23 days ago

    Does this Orbi have a WAN/internet port marked?

    If its a router connect only a PC by wire and change to modem mode get that working then copy the PC MAC (Physical Address)

    CMD

     ipconfig /all

    to your router setting for MAC changing then connect just the  Orbi to hub and everything to Orbi