Forum Discussion

BryMich's avatar
BryMich
Joining in
11 months ago

Hub5 constantly dropping

As title really, I am seeing constant complete drops of internet access across both wired and wireless devices, these drops happen many times across the day and only last a few seconds at a time but are very frequent when they do happen.

 

Router status images attached showing state when there is access and when there isnt, we have an engineer booked but any help at this stage appreciated.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    11 months ago

    HUB 5x I assume with it being FTTP. 

    Not much can be done yourself if you have an intermittent issue (Could be a 'dirty' fibre cable).

    • BryMich's avatar
      BryMich
      Joining in
      11 months ago

      Everything has been fine since install, just started last few days.

      Got an engineer booked for Wednesday , guess it's just a case of suck it up until then 😞

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        11 months ago

        Hi BryMich 👋.

        Thanks for reaching out to us, and welcome to the Community Forums. Apologies for the issues you have had with your Hub 5x. Glad to hear you have an engineer booked, please keep us updated on this. 

        Thanks

        Sabrina