As title really, I am seeing constant complete drops of internet access across both wired and wireless devices, these drops happen many times across the day and only last a few seconds at a time but ...
Thanks for reaching out to us, and welcome to the Community Forums. Apologies for the issues you have had with your Hub 5x. Glad to hear you have an engineer booked, please keep us updated on this.
So had the Hub replaced and wiring all checked on the 21st February, the following graphs are all showing regular latency spikes of 100ms roughly every hour
I believe those are tests being run by VM. There is an older thread here somewhere about this topic. Nothing you can do about this as I suspect it will stop eventually when the XGS-PON service is matured.