Forum Discussion

RED48's avatar
RED48
Joining in
17 hours ago

Hub5 - Security settings

I recently upgraded from Hub3 to Hub5. In Hub3, I was able to allow or disable WiFi access to devices by adding or removing their Mac address to the list of allowed devices. Hub 5 has the same options available, but when I followed the same setup / procedure that worked with Hub3, it does not work with Hub5. Is this a known problem with Hub5? 

In Hub3 I used add the Mac Addresses of the devices I want to give access to. When the option is set to "Allow", Only the devises with the Mac Address on the list were able to connect. If the option was set to 'Deny' the devices on the list were not able to connect to WiFi.

With Hub 5 it appears to working exactly the opposite. With the setting "Allow" the devices with Mac addresses listed are not able to  connect to WiFi. When it is set to "Deny" all the devices are able to connect to WiFi. The same as with the setting "Disable"

I reported this as a problem and they sent an engineer with a replacement hub. The replacement hub did not resolve the problem. The engineer said said that he did not have the expertise to resolve the problem and make a note of the issue in his report. Nothing has happened since then.

I cannot find any documentation on Hub5 to help resolve this issue.

Can someone help?  

 

 

5 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    17 hours ago

    This is a standard question. The standard answer is that blocking devices by their MAC address is no longer useful, because modern phones and tablets change their MAC codes frequently. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    17 hours ago

    Why VM feel the need to add stuff to the hub they don't support, it should be simple options for router mode don't like it use modem mode

  • Client62's avatar
    Client62
    Alessandro Volta
    16 hours ago

    The current LG-RDK_11.6.2-2410.1 software for the Hub 5 is unreliable on Wi-Fi, best not to aggravate the situation by making adjustments that could prove difficult to back out.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    16 hours ago

    AFAIK there is no manual for this sort of thing on any of the VM Hubs.  If you know that's how it works, then just go with it?  Besides, as noted by jpeg1​   MAC filtering is not the solution, as many devices randomise MAC's as a security measure.