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BenSampson's avatar
BenSampson
Tuning in
2 years ago

Hub5 - Disconnections and 5Ghz dropping

Good afternoon,

I've had some issues with my broadband over the last few weeks.

  1. I run separated 2.4ghz and 5ghz bands and have done for years. Lately the 5ghz band keeps disappearing completely.
  2. My main PC uses an ethernet connection to the hub, but I've been experiencing frequent disconnections. I often work from home and have been dropped out of a number of meeting recently, which just isn't acceptable.

Some examples below (I've been disconnected on everyone of those latency spikes):

 

 

9 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Lets see the full data set - can you do this...

    ___________________________________

    Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    • BenSampson's avatar
      BenSampson
      Tuning in
      2 years ago

      Hi John

      Are these what you mean?

      I've just factory reset, so you can likely ignore the end of the log!

      3.0 Downstream channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
      13300000009.343QAM 25625
      21700000006.942QAM 2565
      31780000007.241QAM 2566
      41860000007.442QAM 2567
      51940000007.742QAM 2568
      62020000007.942QAM 2569
      72100000008.242QAM 25610
      8218000000842QAM 25611
      92260000007.942QAM 25612
      102340000007.842QAM 25613
      112420000007.842QAM 25614
      122500000007.842QAM 25615
      13258000000842QAM 25616
      142660000008.342QAM 25617
      152740000008.642QAM 25618
      162820000008.742QAM 25619
      172900000008.942QAM 25620
      182980000008.842QAM 25621
      19306000000942QAM 25622
      20314000000943QAM 25623
      213220000009.143QAM 25624
      223380000009.643QAM 25626
      233460000009.643QAM 25627
      243540000009.743QAM 25628
      253620000009.743QAM 25629
      263700000009.743QAM 25630
      273780000009.843QAM 25631
      283860000009.843QAM 25632
      293940000009.643QAM 25633
      304020000009.443QAM 25634
      314100000009.243QAM 25635
      324180000009.243QAM 25636

      3.0 Downstream channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
      1Locked4300
      2Locked4200
      3Locked4100
      4Locked4200
      5Locked4200
      6Locked4200
      7Locked4200
      8Locked4200
      9Locked4200
      10Locked4200
      11Locked4200
      12Locked4200
      13Locked4200
      14Locked4200
      15Locked4200
      16Locked4200
      17Locked4200
      18Locked4200
      19Locked4200
      20Locked4300
      21Locked4300
      22Locked4300
      23Locked4300
      24Locked4300
      25Locked4300
      26Locked4300
      27Locked4300
      28Locked4300
      29Locked4300
      30Locked4300
      31Locked4300
      32Locked4300

      3.1 Downstream channels

      Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
      159944K1840QAM 20481108

      3.1 Downstream channels

      Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
      159Locked439.040013

      3.0 Upstream channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      04960000046.85120QAM 641
      14310000046.85120QAM 642
      23660000046.35120QAM 643
      33010000046.35120QAM 644
      42360000046.55120QAM 645

      3.0 Upstream channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      0ATDMA0000
      1ATDMA0000
      2ATDMA0000
      3ATDMA0000
      4ATDMA0010

      3.1 Upstream channels

      Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
      61040.72KQAM 256

      3.1 Upstream channels

      Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
      6OFDMA2007400000000

       

      Network Log

      Time Priority Description
      13-02-2024 16:22:18noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:22:18warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:22:14noticeREGISTRATION COMPLETE - Waiting for Operational status
      13-02-2024 16:22:08warningDynamic Range Window violation
      13-02-2024 16:22:08warningDynamic Range Window violation
      13-02-2024 16:22:08warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:22:08warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:22:08warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:22:08warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:22:08warningDynamic Range Window violation
      13-02-2024 16:22:08warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:22:08warningDynamic Range Window violation
      13-02-2024 16:22:03noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:21:56warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:21:53noticeHonoring MDD; IP provisioning mode = IPv4
      13-02-2024 16:21:45criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:21:39criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:21:38criticalCable Modem Reboot because of - Reboot Timezone Change
      13-02-2024 16:18:40criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:18:35criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
      13-02-2024 16:18:35criticalCable Modem Reboot because of - Reboot Factory reset UI
      • Cardiffman282's avatar
        Cardiffman282
        Wise owl
        2 years ago

        DS channel power levels are high and there is a handful of 3.1 downstream uncorrectable errors. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    BQM not going to show problems with Ethernet unless in modem mode

    Have you reinstalled your PC?

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    Try a factory (pinhole) reset of the hub (you will have to reset the bands again afterwards). 

  • BenSampson's avatar
    BenSampson
    Tuning in
    2 years ago

    Last time I had a fault that required an engineer one of the forum mods was nice enough to arrange everything (rather than re-explaining everything over the phone to somebody new). Is this still something that happens here?

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi BenSampson 👋.

      Thanks for reaching out to us, apologies for the issues you are having with your Hub. We would like to bring you in for a private message so that we can look into this for you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina