Hub4

Question

I am having problems with my wifi. It keeps dropping out. I have been using Ubiquiti APs before I ever had virgin media with no issues. I have had to disconnect them to see if they are the issue and they are not. I have done a reset as per online instructions with no success. When using the help option you are unable to connect to my hub to complete tests. The VM Connect app will not connect to the hub. I have a hub 4. Do I need a new hub or will it entail an engineer visit.

jbrennand · Answer

Have you checked for any “known network faults in your location? - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

Anything reported on those ?

legacy1 · Answer

run hub in modem mode with a BQMBroadband Quality Monitor | thinkbroadband

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Hub4

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