AngelaE1
5 months agoJoining in
Hub4 won’t connect to app
I changed my phone and need to reconnect my SAD lamp. It operates on 2.5. Even though the hub is dual it doesn’t connect so need to login the hub on a web browser using the 198.168.0.1. It won’t connect, then I discovered that the hub will just not connect to the connect app. I have quite a few problems with things just dropping out so now believe it’s the hub that is the problem. I can still watch tv and have wifi connected but it isn’t stable on my bedroom tv, ALWAYS have to reconnect which takes several attempts and my daughters lamp regularly drops from connection to. Obviously it is impossible to talk to anyone at VM and only get an AI assisted response which is very frustrating. Any suggestions?