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Buttshill's avatar
Buttshill
Tuning in
12 months ago

Hub4 problems

My Hub4 is giving many problems since a power cut on Friday 

1. Will not connect to WiFi Pods.

2. Unable to connect to the settings menus in the Hub4.

3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.

I have done several 60 resets, several 20 seconds resets and no progress.

Spent 50 mins with Customer Support who tried to resolve. Now waiting for next level support.

 

6 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    These failure symptoms are being reported often and appear specific to Hub 4 in Router mode.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    12 months ago

    At least when they get modem mode right they try to leave that alone

      • Buttshill's avatar
        Buttshill
        Tuning in
        12 months ago

        Technician arrived today, found low power signal and faulty Hub. All good now.