Forum Discussion

JPL8's avatar
JPL8
Rising star
3 days ago

Hub set up or not?

So, one problem with my account gets sorted after three months, and then the next day this. 

I was offered a new hub 5 to replace my old hub 3. I installed it yesterday and had a text message confirming that the new hub was set up.

Then today I get an email reminding me to set up my new hub or I lose service in 5 days!

Which is it? Is the hub set up or not?

See the screenshots below showing VM's latest round of incompetence.

Email 8:01 15/10/25

Text message: 8.22 14/10/25

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi JPL8 

    Thanks for posting and welcome back to the community.

    This seems like an automated SMS just after you've set the Hub up. Nothing to worry about. Everything now all sorted for you?

    Best wishes.

    • JPL8's avatar
      JPL8
      Rising star
      11 hours ago

      Thanks. 

      My point is that the SMS arrived first, saying it’s set up. Then the next day I get an email saying it’s not set up.

      So how can I be sure that my service won’t be disconnected in a couple days time?