Hub 6 no internet connection

We have just moved into a new apartment and had a technician out to install the Wi-Fi router on Tuesday this week.

There was already an existing connection point which he tested and confirmed was good. He set-up the router and assured me that everything was working. I checked to see that the Wi-Fi network was visible (which it was) before he left.

Unfortunately when I connected to the Wi-Fi I discovered there was no internet connection. I followed the troubleshooting steps on the virgin media website. I rebooted the box, tried connecting on other devices and forgot and reconnected to the network. Nothing worked. I rang Virgin Media support and they advised that the connection had not been fully activated and that I should wait 3 hours after the technician visit. So I did but it still did not work after 3 hours nor the next morning.

It’s now Friday, I’ve been away for a couple of days, and there is still no internet connection. Very frustrating given that I specifically requested a technician call-out to avoid any connection issues.

When I run the network diagnostic tool on my hub 6, I get the following;

Can anyone advise on how to resolve please ?