Forum Discussion

mcfc4heatons's avatar
mcfc4heatons
On our wavelength
5 months ago

Hub 6 Arrived - Caked in Dust, Must be a Used One

Upgraded to the fasted Broadband package, received a Hub 6 in a plain cardboard box today, the item is caked in dust, clearly a used item. You have to ask yourself which idiot at Virgin thinks it is OK to send stuff to customers like this? Bottom line, I need to send it back, cancel the upgrade and leave Virgin as I have had enough. Can someone advise the best course of action, I do not want to be on the live chat again for god knows how long, all the call centre people on live chat want to do is flog an upgrade

  • carl_pearce's avatar
    carl_pearce
    Community elder
    5 months ago

    All kit supplied is rented, so don't expect brand new.

    You should, however, expect the device to be in decent condition.

  • mcfc4heatons's avatar
    mcfc4heatons
    On our wavelength
    5 months ago

    it's going back, iIam not accepting something caked in dust, least of an electronic device

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      5 months ago

      Hey there, we have replied to your DM but have no got a response yet.

      Pleas do reach back out when you can. 

  • asim18's avatar
    asim18
    Rising star
    5 months ago

    Totally agree. I'm also not a fan of used goods.

    Who knows how many times VM's modems have been passed around. Who knows what's happened to a 10th hand modem? Does VM have a biohazard disinfection policy??? Could have been urinated on for all you know or even worse could be infected with herpes or something.